DATA SHEET

RUCKUS CLOUD WI-FI

Simplified Management. Simply Better Wi-Fi.

YOUR RUCKUS CLOUD WI-FI
SUBSCRIPTION INCLUDES:

AP management
Instant availability of new features
Free mobile app for anywhere management
Native full-featured mobile app
24x7 phone/chat/web technical support
Choice of 1-, 3- or 5-year subscriptions
Ruckus Cloud Wi-Fi simplifies deployment, monitoring and management of your distributed wireless network.
Manage all of your WLANs from anywhere using the intuitive web interface or our full-featured mobile app.
Administrators get a unified (“single pane of glass”) view of all locations, as well as connected access points (APs) and clients.

MANAGEMENT SIMPLICITY

Radically simplify WLAN administrative tasks—from day-to-day management to setting up new venues and creating guest networks. Improve responsiveness to organizational needs while reducing IT overhead.

VISIBILITY AND CONTROL FROM ANYWHERE

Get a single-pane-of-glass view of your WLANs, connected APs and clients across multiple sites. View real-time and historical data on applications, traffic, clients and more. Manage your Wi-Fi network from anywhere using the web interface or mobile app.

BETTER PERFORMANCE AT A LOWER COST OF OWNERSHIP

Give users a superior Wi-Fi experience while saving money. Our high-density access points (APs) support more users per AP than competitive offerings. Greater capacity and coverage mean you save on your Wi-Fi infrastructure as you grow.
Figure 1: Ruckus Cloud Web UI and mobile app
Figure 2: Captive portal customization
Figure 3: DPSK setup
Figure 4: Mobile app capabilities
Figure 5: Application visibility

RUCKUS CLOUD WI-FI HIGHLIGHTS

HIGH PERFORMANCE APS
Patented BeamFlex™ and ChannelFly™ technologies in Ruckus APs deliver better performance in challenging RF environments (high client density, high interference, and/or high loss).
Superior capacity and coverage than competitive solutions (30% to 50% more clients supported per AP) lower Wi-Fi total cost of ownership.
Automatic client load balancing and band balancing ensure QoS for all clients.
SmartMesh, enabled with a click on the Ruckus Cloud UI, reduces cabling and installation costs.
INTUITIVE UI AND STREAMLINED WORKFLOWS
Single-pane-of-glass web UI provides a high-level view of WLANs; click to drill down on venues, networks, APs, client details and applications.
View historical client data and trends.
See the health of your network at a glance and identify issues before they affect users.
Intuitive UI makes management easy for administrators with any level of expertise, reducing dependence on specialized IT resources.
Wizard-guided, streamlined workflows save time on everyday tasks.
EASY, FLEXIBLE GUEST AND EMPLOYEE NETWORK SETUP
Self-help or sponsored guest WLANs
Customized, branded captive portal for guests in six easy steps
Integration with third-party captive portal solutions
Ability to choose the way you secure guest networks, including:
Social login, SMS, email, click-through, passcode
Secure employee access using DPSK, PSK, Cloudpath or 802.1x with AAA:
FULL-FEATURED MOBILE APPS
Provision, monitor and manage your WLANs using the Ruckus Cloud mobile app.
Get push notifications to alert you of network issues or changes.
Scan AP barcodes with your smartphone camera to register APs
(individually or batch).
Scan business cards to generate guest passes.
Set up and configure new employee and guest networks.
Customize captive portal messages and images on the go.
BUILT-IN REPORTING AND ANALYTICS
10 different report options, including traffic reports (by venue, AP, SSID, radio), application visibility and unique clients
Up to 6 months of stored data to support long-term trending analysis
Reports available at high granular 15-minute intervals
AP INVESTMENT PROTECTION
Maintain the flexibility to migrate from one management architecture to another (or hybrid management) without losing use of your Ruckus APs.Your APs remain operational even if your Ruckus Cloud Wi-Fi subscription is no longer active.

ADDITIONAL FEATURES AND SPECIFICATIONS

High-performance APs
Management of a wide range of indoor and outdoor Ruckus APs, including the latest Ruckus 802.11ac Wave 1 and Wave 2 APs
Automatic load balancing (between APs)
Airtime fairness
Easy-to-configure, secure and reliable mesh networking
AP models supported
See http://www.ruckuswireless.com/cloud-devices for a list of supported AP models.
Full-featured mobile app
Scan to register APs to the Ruckus Cloud
Push notifications for alarms
Monitor status of AP, WLAN and clients.
Create and configure new SSIDs (enterprise or guest).
Customize captive portal elements (images and message).
Schedule SSIDs by day of the week and time of day.
Native support for iOS and Android
Zero-touch provisioning
Zero-touch AP provisioning and bulk scanning
Cloud auto-updates of firmware once APs are connected to Ruckus Cloud
Employee Wi-Fi
Multiple employee authentication options available:
Dynamic pre-shared key (DPSK)
Traditional PSK (WPA/WPA2) 802.11x with AAA and dynamic VLAN support
Ability to set bandwidth rate limit per client and per SSID
Guest Wi-Fi
Flexible login options:
Open, SMS, email, click-through, passcode
Social networking login (Google, LinkedIn, Facebook, Twitter)
PSK, captive portal, sponsored guest
Bulk creation of guest credentials
Control access to network resources:
Time-based scheduling of SSIDs
Free Wi-Fi with lock-out period and simple unblock options
Granular administrative controls
Per WLAN aggregate bandwidth limit
Per WLAN and per client bandwidth limit
Guest manager (front desk) admin portalD
MAC caching to allow repeat customers quick access to guest Wi-Fi
Easily customizable built-in captive portal
Integration with third-party guest Wi-Fi marketing platforms including Linkyfi, Purple Wi-Fi and more
Captive portal languages: English, Danish, Finnish, French, Dutch, Norwegian, Swedish, Italian, Spanish, German, Portuguese, Turkish, Greek, Romanian, Polish
Security, privacy and data protection
All traffic to and from the cloud is encrypted.
Only AP and client management traffic is sent to the cloud.
Client data traffic stays local (broken out to local LAN and sent through your existing firewall).
All data stored in Ruckus Cloud is encrypted at rest.
Ruckus offers EU-located datacenters for European customers.
Latest security patches are automatically updated.
Role-based access control is provided for administrative privileges.
Admin is able to grant and revoke access to partners and Ruckus support.
Client isolation is enabled by default for guest SSID.
SSID scheduling prevents unauthorized use of Wi-Fi network.
Advertise only certain APs within a venue.
View Ruckus Cloud privacy policy.
Dynamic Pre-Shared Key (DPSK)
More secure than PSK, DPSK enables easy implementation of unique PSKs for each device.
Generate PSKs individually or upload in bulk for known devices.
Set password complexity and expiration policies.
Export DPSK list for your records.
Cloudpath support (subscription sold separately)
Add-on service enables self-service onboarding and granular per user, per device-based policy.
Muse® multiple certificate sources, including built-in public key infrastructure (PKI), Microsoft CA and InCommon, provide stronger security than passwords/PSKs.
Built-in reporting and analytics
10 different report options, including:
Traffic per AP, per SSID, per venue, per radio
Top 10 applications
Session details
Unique client reports (tracking 2.4 vs. 5GHz clients over time)
Up to 6 months data storage for trending with big data analytics
Big data architecture using Hadoop multi-node clusters
Indexed structured reporting for fast access
Other management highlights
Ability to select RF policies, WLAN types (private, public, sponsored guest), guest access options, QoS and VLANs
Flexibility to segment APs within a venue into different AP groups
Channel and power control per venue, per AP group and per AP
Configuration of LAN ports on AP (certain models only) at the venue or at the AP level to connect wired desktops, printers and other devices or to extend network over mesh
Automatic or selectable band balancing (between 2.4 and 5GHz radios on the same AP)
Global search by Mac address, username, hostname, OS type, IP address, AP name logs pre-filtered by venue, WLAN, APs, clients
Google Maps integration
Ability to import floor plans to visualize physical location of APs
Troubleshooting
Remotely reboot APs, pull diagnostics information.
Get notifications of network status via SMS or email.
Event logs are sorted by venue, SSID, AP, client.
Alarms are generated for AP status.
View historical client data to troubleshoot issues that happened in the past.
Partner admin delegation
Delegate management of your Wi-Fi network to Ruckus authorized VAR (value added reseller).
Revoke administrative privileges at any time.
Cloud datacenter
Hosted in USA and Europe on world-class IAAS provider with:
ISO 27001 information security certification
SSAE-16, SOC 1, SOC 2 and SOC 3 certifications
Stringent physical, data access, data disposal security measures
Per-tenant migration capabilities
Green carbon-neutral facilities
Dedicated inter-DC fiber connectivity
Ability to choose the hosting region for your service (USA or EU)
SLA
99.9% network availability (does not include planned maintenance, including periodic software upgrades and other pre-announced activities)
Technical support
Easy button access to support
24x7 chat/online ticketing system/phone support
U.S.-based Ruckus NOC
AP hardware warranty is covered separately with the AP purchase (refer to AP datasheet); advanced hardware replacement for each AP is sold separately (SKUs starting with 803-)
Cloud SKUs
1-year Cloud Wi-Fi license for one AP
CLD-RKWF-1001
3-year Cloud Wi-Fi license for one AP
CLD-RKWF-3001
5-year Cloud Wi-Fi license for one AP
CLD-RKWF-5001
5-year state, local, EDU license for one AP
CLD-RWED-5001

A PARTNER AND PLATFORM FOR THE FUTURE

Ruckus Cloud Is our platform for innovation—with planned support of breakthrough wired/wireless technologies, IoT, big data and continued advances in management automation. Our open architecture also allows us to integrate a wide variety of complementary third-party services that enhance the value of your Wi-Fi network and provide greater user insight. We’re working on every level—on the ground and in the cloud—to support your wireless business initiatives.
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